Privacy Policy

Last Updated: 22 February 2024

At EG Carpentry & Joinery Ltd registered in England no. 12474986 ("us", "we", "our"), we are committed to protecting the privacy of our customers ("you", "your"). This Privacy Policy explains how we collect, use, and share information about you when you use our services, including our website, ("website", "service"), and when you interact with us through other channels, such as by phone, email or social media.

By using our services, you agree to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with our policies and practices, do not use our services.

What information we collect

We may collect the following types of information about you:

a. Personal information: This includes information that can be used to identify you, such as:
i. First name and last name
ii. Email address
iii. Mobile number or landline number
iv. Address

We may collect this information when you contact us through various channels, such as over the phone, email, social media, or in person. 

b. Technical and location information: When you visit our website, we may collect technical information about your device and usage through the use of cookies. This information may include your IP address, browser type, and device type. We may also collect location information if you have enabled your device to share this information with us. This information is used to improve the functionality and performance of our website.

For more information about cookies please see our cookie policy.

Use of that information

We may use the information we collect for the following purposes:

a. To provide you with the services you have requested: In order to fulfil your requests for our services, we may need to use your personal information to provide estimates, quotes, invoices, and to communicate with you about your project. This may include using your contact information to send you updates and answer any questions you may have about your project. 

b. To improve our services: We may use your information to understand how our customers use our website and services and to improve the quality of our service.

c. To comply with legal requirements: In order to comply with legal requirements, we may need to use and retain certain information about you, such as for record keeping obligations.

Children's privacy

Our service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18.  If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information from our records.

Sharing of information

We do not sell or share your personal information with third parties for their own marketing purposes. However, we may share your information with third parties in the following legitimate circumstances:

a. Service providers: In order to provide you with the best possible service, we may need to share your information with third party service providers who assist us in providing certain services, such as specialised trades (e.g. plumbers, electricians, painters, plasterers, tilers) or delivery companies to deliver materials to you. These service providers are required to keep your information confidential and secure, and we only share the information that is necessary for them to provide the services we have engaged them to perform. 

b. Legal requirements: In some cases, we may be required to share your personal information in order to comply with legal obligations or to respond to legal process, such as a court order. We may also be required to disclose your personal data if requested by a law enforcement agency or government authority. 

Your data protection rights

Under the General Data Protection Regulation (GDPR), you have the following rights with respect to your personal data:

a. Your right of access: You have the right to ask us for copies of your personal information.

b. Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

c. Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

d. Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

e. Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

f. Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.  You can contact us at

Data security and retention

We have implemented security measures to safeguard your personal information. However, it's important to note that no method of transmission over the Internet or electronic storage is completely immune to risks. As a result, we cannot provide an absolute guarantee of the security of your personal information.

We will retain your personal information for the duration of our relationship with you. If our relationship comes to an end, we will continue to retain your personal information for a period of six years to fulfil legal obligations. For instance, UK tax legislation mandates that we retain information for at least six years, unless specific UK laws require a longer retention period. Throughout the retention period, we will ensure that your personal information is securely stored with appropriate measures.

Once the retention period of six years has passed, any personal information that is no longer necessary for the purposes stated in our privacy policy will be permanently deleted from our records. Any physical copies of this data will be securely destroyed using shredding or other suitable methods.

Changes to our privacy policy 

We may update our Privacy Policy from time to time. We will post any changes on this page and encourage you to review our Privacy Policy regularly. 

How to complain?

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: