Frequently Asked Questions

Addressing your most common concerns, this FAQ section aims to guide your enquiries about our company, products, and services. Should you have questions beyond what's covered here, we are ready to assist and direct you accordingly.

Company Related

What is your service area?

As a London-based business, our carpentry services cover most of Greater London, with a primary focus on serving the local areas of East London and South East London.  We also extend our services to selected areas in Kent and Essex. You can find out more information in our Areas We Serve page.

How do I request a quote?

To request a quote, please email us directly at Be sure to include details about your project, such as the type of service, dimensions, specific requirements, images of the work area and your location. We will respond with an estimate as soon as possible.

Alternately you can fill out the Google form on our Get In Touch page.

Do you require a deposit to secure quotation?

For projects that require us to provide materials, we ask for a deposit to secure your quote. This step is vital for mutual commitment, ensuring we're all set to move forward with the planned work.

What payment methods do you accept?

We currently accept two types of payment methods, bank transfer or cash.

Are you comfortable working in homes with pets present?

Yes, we are comfortable working in homes with pets present. We take special care to ensure their safety and minimise any disruption to their routine. However, for safety, we recommend keeping pets away from the work area. No site can be completely safe for your pet during construction, so it's best to create a pet-free zone for the duration of the work. If your pet is aggressive, it is particularly important to keep them out of the work area.

Do you have a showroom?

While we don't have a showroom, we do have some samples to help you visualise the quality and style of the materials. This allows you to make informed decisions about the materials and finishes for your project.

Flooring and Flooring Fitting Related

How long does the flooring installation process take?

The duration depends on the size and complexity of the project. Typically, a standard empty room can be completed within a day or two. 

Do I need to prepare my home before installation? 

Yes, please clear the area of furniture and personal items. 

I already have the flooring; can you fit it if I supply it?

Yes, we can install the flooring you provide. However, we would need to assess it first to ensure the materials are suitable for installation. Additionally, please note that we sometimes source flooring at prices lower than retail, which could potentially save you money if you purchase the materials through us. 

Can you help with choosing the right flooring?

Absolutely! Guidance is provided based on your needs, preferences, and budget. 

Products Related

What is MFC?

Melamine Faced Chipboard (MFC) is a type of engineered wood product that is widely used in the construction of furniture, cabinetry, and shelving. Chipboard, also known as particleboard, is made by compressing wood chips with glue. When this chipboard is covered with a melamine resin a type of plastic on one or both sides, it becomes Melamine Faced Chipboard. The melamine surface provides a durable, scratch-resistant, and often decorative finish that can mimic the look of wood, stone, or other textures and colours.

What is MDF?

MDF stands for Medium Density Fibreboard, a type of engineered wood product. It's made from wood fibres that are combined with wax and a resin binder under high temperatures and pressure. This process results in a smooth, dense panel that is uniform in appearance and texture, making it an excellent material for furniture, cabinetry, moulding, and millwork.